2025 - Current
United Rentals
Direction / Ryan Hannebaum, Dave Nelson @ VML Experience Design Key Team Members / Juliette Swift, Maciel Vargas @ VML Experience Design
UX Strategy
UI Design
UNDER
CONSTRUCTION
this project is currently in active development.
The designs and features shown represent work-in-progress concepts and may not reflect the final released product. All visuals and descriptions are shared for portfolio purposes only and are subject to change.
For materials, contact me @
overview
As part of United Rentals' redesign of its flagship worksite management platform Total Control, our team identified opportunities for improved user experiences. One feature benefiting from a significant redesign was the Total Control delivery tracker. This feature allows customers to track the progress of their construction equipment deliveries. However, the existing interface was outdated and missing important data integrations. Improving this functionality would improve coordination between customers and delivery teams, allowing better planning on construction jobsites.
the goal: visibility + real-time tracking
clearly show all scheduled equipment deliveries + pickups
easily track real-time delivery status, including Estimated Time of Arrival
provide crucial updates regarding early or delayed deliveries
the process
My team-member and I approached this project in a highly collaborative fashion. From the very start, we consolidated research, shared initial thoughts on approach, and exchanged sketches. In combining my team-members deep knowledge of the tool and strategic strengths with my fresh perspective on the project and visual design capabilities, we were able to rapidly iterate and test low-fidelity ideas.
Our initial explorations considered two main possibilities. One involved showing delivery status updates on a live map, similar to existing delivery tracking tools on the market. We briefly explored this direction before receiving technical feedback requiring us to pivot.
We pursued the second direction, involving breaking up deliveries into 'live' and 'historical' deliveries. While initial iterations more clearly distinguished between these two statuses, the highly complex states a rental delivery progressed through made this breakdown feel too simplistic. We ultimately kept the approach of differentiating between different delivery statuses, but created a design that accommodated a wider range of statuses overall.
the solution
Our final design consisted of a list of deliveries, each one cycling through different statuses until the delivery is completed. Maintaining the spirit of our original ideation, we highlighted upcoming 'live' deliveries at the top of the screen, providing the user with a clear indicator of which deliveries they should pay attention to. With the same goal, we used visual indicators through color and iconography to identify deliveries encountering an issue.
the ongoing process
Following months of iteration and review, our designs were approved for development. Our hope is that our solution will function as a modernized tracking system that both improves the user experience in the near-term, but also offers a scalable solution for future enhancements.